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Wellness & Soul
General trading conditions (Issue: July 2010)
1. Validity
The following General Trading Conditions are the
basis for all contracts and also apply to all orders.
Any General Trading Conditions of the orderer which
may differ from our General Trading Conditions shall
have no validity unless expressly agreed to by us.
2. Completion of contract
Your order represents an offer to us for the conclusion
of a sales contract. When you place an order with
Wellness & Soul, we will send you an order confirmation
by e-mail confirming your order with us and containing
the details thereof. This order confirmation does not
indicate acceptance of your offer, but is only to inform
you that we have received your order. A contract will only
be established if we despatch the ordered goods to you.
3. Prices
All indicated product prices are given in EURO and include
the applicable local VAT (excluding shipping costs).
4. Payment
We accept Master Card, VISA, Diners’ Club,
American Express and JCB
- with Maestro (on ATM cards)
As well as credit cards, you can pay with your ATM card
when placing orders in our Webshop.
5. Retention of title
We retain ownership of the goods until all payments
due under the contract are received. We reserve the
right to withdraw from the contract upon behaviour by
the orderer which contravenes the contract.
6. Returns / complaints
The satisfaction of our clients is our highest priority.
Should you nevertheless have a complaint about our
products, please contact our Customer Service
(service@wellnessandsoul.com).
Upon arrangement with our Customer Service, please
return the unopened goods in their original packaging
within 14 days together with a copy of the delivery
note or the invoice to:
Wellness & Soul
Roland Reißner
Südtirolersiedlung 7
A-5600 St. Johann im Pongau
AUSTRIA
Please note that we cannot exchange or replace opened
or used goods. Similarly, we cannot refund the cost for
returning the goods.
7. Delivery / delivery costs
Wellness & Soul despatches orders to addresses anywhere
in
Europe. We aim to complete all orders within 3-4 days
of receipt. We despatch our goods with Austrian Post AG.
The costs of delivery are solely borne by the client. The
effective despatch tariffs of Austrian Post AG shall apply
in each case.
Deliveries outside of the EU may be subject to tariffs or
import duties. Fees for duty-free gifts will be transferred
to you.
8. Product liability
Demands for compensation in the sense of Article 12
of the Product Liability Law shall not be entertained,
unless the compensation requestor can prove that
the error was caused by us, or at the very least was
caused by our gross negligence.
9. Law / Jurisdiction
Austrian law shall apply. The applicability of UN
Purchasing Law is expressly denied. The contract
language shall be German. The parties to the
contract agree upon Austrian local jurisdiction.
Except in the case of a consumer business, the
responsible court in the town in which the business
is based (District Court of St. Johann im Pongau)
shall be exclusively locally responsible for adjudicating
all disputes which may arise from this contract.
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